shipping and insurance is included on all orders except custom orders and will usually ship within 7 days at most, typically sooner.
all packages are sent via the Italian Postal Service (which takes approximately 2 to 6 weeks, depending on your location and the period. delivery times can vary. please allow up to 6 weeks for your package to arrive). if you have special shipping requests, please let me know. private shipping can be discussed. please contact me for quote.
all items in the shop are originals, therefore, cannot be duplicated.
What are your payment policies? Can I use my credit card?
payment is due upon sale. if your payment does not go through immediately, your item will not be shipped until your payment clears.
i accept credit card and paypal payments through this system. and via etsy.
Do you have a custom order query? How long does a custom order take?
a custom order can take anywhere from 2 weeks to a month to complete.
Are you not happy with your purchase? What's your return policy?
all purchases, except for custom orders can be exchanged or a credit note can be obtained for future
purchases. it's important that you are happy with your order. i will do everything that i can to make that happen.
if you are still not absolutely satisfied with your purchase (custom orders excepted) within one week after you receive it, I will refund it once I receive the item in its original condition (after you've sent it back to me). Customers are responsible for the cost of returning the work.
Do you have a query that hasn't been answered yet?